Gjensidige in their process for digitalization wanted to unite their 4 core services in a mobile application, that would make it easier for their costumers to have oversight on their current products, and quick access to their functions.
We were then in charge of optimize the curent app, provide a more unified exprience, and simplify access to their functions.
The header is interchangeable, meaning that it would change depending on the status of any insurance if active or not and its latest status.
Alongside this it also interchanges depending on season or special events, such as christmas or national days.
A shortened process for claiming insurance issues.
We removed complex and long web forms and created a step based progressive form, which took available data and pre-filled content for the user, alongside creating content in context, as for example using GPS location to locate health services, and at the same time storing that information to populate the form with.
We focused on providing access to information via context, for example, if you by chance were on the car insurance view, alongside providing tools for your context, if you navigated away from that screen into a one which required you to choose your car, we pre-selected it for you in advance.
Instead of only providing you access to provide an insurance claim, we also provided with necessary tools depending on your scenario, if your car crashed, we provided tow truck services, if you were sick abroad we indicated the best healthcare services provided.
If by any chance the app user is offline, we show them relevant information such as traveling insurances or key contact which can be reached via other channels than the ones required internet access.